Official Odoo Silver Partner
Odoo Support Services in the UAE
Odoo support keeps an Odoo system working: fixing bugs, looking after custom modules and integrations, keeping the system fast and up to date, and answering your users’ questions. For UAE businesses that includes help with VAT returns, payroll runs and the e-invoicing changes ahead.
OzonLayer’s certified Odoo consultants and developers support UAE companies on Odoo Community and Enterprise, on Odoo Online, Odoo.sh or their own servers. We are an official Odoo Silver Partner.
AED
UAE chart of accounts and VAT
AR / EN
Arabic and English documents
Silver
Official Odoo partner
Scope
What we support
- Bug fixes and error messages
- Custom and third-party modules
- VAT, Corporate Tax and payroll questions
- Failed integrations and syncs
- Updates and version upgrades
- User questions and training
Scope and priorities are agreed in writing before support starts.
What we cover
What Do Odoo Support Services in the UAE Include?
Support keeps your system working, fast and up to date, from urgent fixes to planned maintenance around your VAT and payroll calendar.
Fix
Bug fixes and technical support
Error messages, broken workflows, failed actions and server problems traced to their cause and fixed, with each fix tested before it reaches your live system.
Custom
Custom and third-party modules
Support for modules built by us, by another partner or by third parties, including the ones Odoo’s own support does not cover. See Odoo development in the UAE.
Tax
VAT and payroll help
Help when a VAT201 figure does not match, a tax is set up wrongly or a payroll run needs checking, with the cause traced and fixed in the configuration.
Connect
Integrations
Failed syncs with online stores, payment providers, carriers and other systems diagnosed and repaired. See Odoo integration in the UAE.
Upgrade
Updates and upgrades
Updates applied and version upgrades planned with checks on your custom modules. Larger moves are handled by our Odoo migration team.
Users
User help and training
Answers to everyday “how do I…” questions, plus Odoo training so your team can use Odoo with confidence.
How we work
How Does Odoo Support Work?
Every request follows six steps, so fixes are tested before they reach your live system and you always know where things stand.
For UAE businesses, support runs remotely, and support hours, channels and priorities are agreed in writing when support starts.
Ask about Odoo support →
01
Request and analysis
You report the issue by email, phone or WhatsApp. We check its impact, your Odoo version and the apps involved.
02
Priority agreed
We confirm with you how urgent it is, so problems that stop work are dealt with before smaller requests.
03
Diagnosis
We trace module errors, integration failures and performance problems to their root cause.
04
Fix and test
The fix is built and tested on a copy of your database, never directly on live data.
05
Release and confirm
We release the fix at an agreed time and check with your users that everything works.
06
Monitor and prevent
We explain the root cause, keep watching and recommend changes that stop the problem coming back.
Odoo and partner
What Does Odoo Enterprise Support Cover, and What Does a Partner Add?
An Odoo Enterprise subscription includes support from Odoo, but only for part of what most businesses need. From Odoo’s subscription agreement:
Source: the Odoo Enterprise Subscription Agreement, sections 2, 4.1, 4.5 and 4.6.
Included: bugs
Odoo works to fix bugs in the standard software, and in custom modules it covers, starting within 2 business days.
Included: standard features
Unlimited tickets for bugs and for guidance on using the standard features of Odoo.
Included: security
Security advisories for self-hosted systems, and security fixes applied for you on Odoo’s cloud platform.
Partner: custom modules
Custom modules are covered by Odoo only on Odoo Online or with a paid maintenance fee. A partner supports the rest.
Partner: development
Questions about development and customizations are outside Odoo’s support and need a separate agreement.
Partner: set-up issues
Failures caused by a defective installation or configuration do not count as bugs under the agreement.
UAE e-invoicing
How Will Support Change When E-Invoicing Starts?
Once e-invoicing is live, a rejected invoice becomes a support issue. Your support plan should cover the connection between Odoo and your Accredited Service Provider. The timetable:
- 1 July 2026: pilot with selected businesses, and voluntary adoption opens;
- 1 January 2027: mandatory for businesses with revenue of AED 50 million or more;
- 1 July 2027: mandatory for businesses with revenue below AED 50 million;
- 1 October 2027: mandatory for government entities;
- How it works: invoices are exchanged in the PINT AE format over the Peppol network through an Accredited Service Provider that each business appoints, and invoice data is reported to the Federal Tax Authority.
Dates from Ministerial Decisions No. 243 and No. 244 of 2025; see the Ministry of Finance e-invoicing programme and EY’s summary. Check the Ministry of Finance for any later changes before you plan.
Odoo integration in the UAE →UAE localisation
Which UAE Areas Does Our Support Cover?
Alongside bugs and custom code, we support the UAE localisation itself, so tax and payroll questions have one place to go.
VAT
VAT and the VAT201 return
Odoo’s UAE localisation sets up 5% standard-rated, zero-rated, exempt and reverse-charge VAT, and builds the VAT201 return in the FTA’s format for filing on EmaraTax. See the Odoo UAE documentation.
Corporate Tax
Corporate Tax reporting
Odoo’s corporate tax report shows net profit, exempt income, allowable deductions and disallowed expenses. Odoo ships no default tax categories, so accounts are tagged during set-up with your accountant.
Payroll
UAE payroll and WPS
The UAE payroll localisation covers housing and transport allowances, annual leave, end-of-service provisions, WPS salary reports and the Emiratisation report. See the UAE payroll documentation.
Arabic
AED, Arabic and English
AED as the company currency with automatic exchange rates, users working in Arabic or English, and customer documents in either language, or in a bilingual layout where you need one.
Switching partner
How Do We Take Over Support from Another Odoo Partner?
If your original implementer is no longer available or no longer the right fit, we take over through a structured handover.
Your database and code remain yours throughout. Want an independent review of your system first?
Odoo consulting in the UAE →01
Access and handover
We collect access details, documentation and any notes your previous partner can share.
02
Health check
We review your Odoo version, modules, custom code, integrations, hosting and backups, including your UAE tax and payroll settings.
03
Findings report
You receive a summary of risks, quick wins and recommended fixes, in order of priority.
04
Stabilization
Urgent issues are fixed first, then custom modules are documented so knowledge does not depend on one person.
05
Ongoing support
Once the system is stable, we move to regular maintenance and the improvements agreed with you.
Plans and cost
How Much Does Odoo Support Cost in the UAE?
It depends on the size and complexity of your system. We review your set-up first and then propose the level of support that fits.
What affects the cost of Odoo support
- the number of users and companies;
- the Odoo apps and custom modules in use, including Payroll;
- the integrations to maintain, including e-invoicing;
- your hosting: Odoo Online, Odoo.sh or your own servers;
- how much monitoring and maintenance you want;
- the support hours and response arrangements you need.
With Odoo Enterprise, Odoo’s own support for standard features is part of your subscription; partner support covers the rest.
Request a support proposal →Choose the level of support you need
Support ranges from one-off help to a fully managed service:
- One-off fixes and advice: help with a specific bug, configuration change or question, without a long-term commitment;
- Ongoing maintenance: regular updates, small improvements and user help;
- Managed support: a team that monitors and maintains your system, including custom modules and integrations.
The scope and priorities of your support are agreed in writing at the start, so you know exactly what is covered.
Case studies
Businesses Running on Odoo with Our Team
Our published case studies come from projects in Saudi Arabia. The processes behind them, multi-branch retail, e-invoicing, restaurants and project billing, are the same ones UAE businesses run in Odoo. See all case studies.
Retail
Custom workflows and integrations
How Match Perfumes runs customized inventory workflows and reports, with Odoo connected to Salla and Salesforce. Read the case study
Trading
ZATCA e-invoicing
How Industrial Steel Solutions moved from spreadsheets to Odoo Accounting with ZATCA Phase 2 e-invoicing. Read the case study
Restaurants
From manual tills
How Sweet & Salty replaced manual tills with Odoo POS, automated purchase requests and dashboards. Read the case study
IT services
Faster billing
How DPSIT linked timesheets and milestones to invoicing in Odoo and made billing 40% faster. Read the case study
Why OzonLayer
Why Choose OzonLayer for Odoo Support in the UAE?
Facts you can check before you speak to us.
01
Official Odoo Silver Partner
OzonLayer IT Services is listed as a Silver Partner in the Odoo partner directory, with customer references published on our partner page.
02
Functional and technical in one team
Certified functional consultants and in-house developers, so configuration questions and code issues are handled by the same team.
03
Support after go-live
The team that implements or takes over your system stays with it, through fixes, updates and upgrades.
04
Delivered remotely for the UAE
Projects for UAE businesses are run online by our teams in Riyadh, London and Pakistan, with working hours that overlap the UAE business day.
Working in another market? See Odoo support in the UK, Saudi Arabia or our Odoo support services page.
FAQs
Odoo Support in the UAE: Frequently Asked Questions
Can’t find what you need? Our team replies to every enquiry with a straight answer on scope, timeline and budget.
Ask a support expert
What are Odoo support services in the UAE?
They keep an Odoo system working after go-live: bug fixes, support for custom and third-party modules, integration repairs, performance tuning, updates and upgrades, help with VAT and payroll settings, and answers to users’ questions.
Can you help when our VAT201 figures do not match?
Yes. We check tax settings, fiscal positions and the transactions behind each figure, find why the return differs from what you expect and correct the configuration, working with your accountant where needed.
Do you support Odoo UAE payroll?
Yes. We help with salary structures, allowances, leave, end-of-service provisions and WPS salary reports in Odoo’s UAE payroll, and check payroll runs when results look wrong.
What does Odoo Enterprise support include?
Under the Odoo Enterprise Subscription Agreement, customers can open unlimited tickets for bugs and for guidance on standard features. Odoo works to fix bugs in the standard software and in covered custom modules, starting within 2 business days.
What does Odoo Enterprise support not cover?
Development and customization questions are outside the subscription. Custom modules are covered only on Odoo Online or with a paid maintenance fee, and failures caused by installation or configuration are not treated as bugs.
Can you support custom and third-party modules?
Yes. We support modules built by us, by another partner or by third parties. We review the code first, document it, and then fix and maintain it.
Can you take over support from another Odoo partner?
Yes. We start with a health check of your database, modules, integrations and hosting, send you a prioritised list of findings, fix urgent issues and then move to regular support.
Will you support our e-invoicing connection?
Yes. Once UAE e-invoicing is live, we can monitor the connection between Odoo and your Accredited Service Provider, investigate rejected invoices and fix the data behind them.
Which Odoo versions do you support?
Current and older versions of Odoo Community and Enterprise. Odoo’s own bug fixing covers the three most recent major versions, currently Odoo 18, 19 and 20, so we recommend planning upgrades for older systems.
How much does Odoo support cost?
Cost depends on users and companies, apps and custom modules, integrations, hosting, and the monitoring and maintenance you need. We review your system first and then propose a plan.
Do you provide Odoo support in the UAE remotely?
Yes. Support is delivered remotely by email, phone, WhatsApp and screen sharing from our teams in Riyadh, London and Pakistan, during hours that overlap the UAE business day.
Official Odoo Silver Partner
Keep your Odoo running with a certified partner
Tell us which Odoo version and hosting you use, which custom modules and integrations you rely on, and what is not working. We will review your system and propose the support that fits.
Call UK +44 7477 204638 · KSA +966 56 434 5818 · Email info@ozonlayer.com
